Refund policy

We are committed to delivering high-quality handcrafted products, and each ceramic flower diffuser is made to order.

Free shipping and tax-free. Handcrafted in 3-7 days. Delivery within 8-12 days.

Please note that we do not accept returns for non-quality-related reasons. Thank you for your understanding.

If your item arrives damaged or with a quality issue, please contact us within 7 days of receiving your package and attach a photo of the issue. We will remake and resend your product free of charge, or issue a refund as appropriate.

📧 Contact email: service@floracera.com

Thank you for supporting handmade craftsmanship.